Contact
Contact
One inbox, read by a person. Include enough detail to reproduce the problem and you will get a useful answer rather than a template.
Short answer
Email contact@qr-code-build.com. There is no support ticket system, no chatbot and no account required. Replies typically come within two working days.
Contents
Email
contact@qr-code-build.com
Useful things to include, depending on what you are writing about:
| Subject | Include |
|---|---|
| A code that will not scan | The payload, the printed size in millimetres, the stock and finish, and which phones failed |
| A bug in the generator | Your browser and version, and what you typed to reproduce it |
| A correction to a guide | The page and the specific claim — corrections are made and credited |
| A feature request | What you are trying to achieve, not just the feature you want |
| Press | Your outlet and deadline |
What we cannot help with
Setting expectations
- Recovering a code from another provider that has expired. If the redirect is gone, the destination is unrecoverable from the pattern alone — but we can help you decode what it pointed at.
- Accessing an account here. There are no accounts.
- Retrieving codes you generated previously. Nothing is stored, by design. Regenerate from the same input and you will get an identical code.
- Legal advice about trademarks or data protection. We can point at the relevant standard, not interpret it for your situation.
Postal
For anything that needs paper
This site is run by an individual rather than a company, so there is no registered office to write to. Email is the way to get in touch, and it is answered by a person.
If you have formal legal correspondence, email first and a postal address will be provided.
Questions
Frequently asked
How quickly do you reply?
Usually within two working days. There is no ticket system, so a reply comes from a person rather than a queue.
Can you recover a QR code that stopped working?
If it was a dynamic code from another provider, the redirect is gone and the destination cannot be recovered from the pattern. We can decode what the code contains, which sometimes identifies the provider.
Do you offer paid support?
No. The generator has no paid tier and no support contracts. Questions are answered by email as a courtesy.
How do I report an error in a guide?
Email the page address and the specific claim. Corrections are made and credited.
Last reviewed 24 August 2026 · Checked by the QR Code Builder team