# Contact

> Contact QR Code Builder about a code that will not scan, a bug in the generator, or a correction to a guide. A person replies within two working days.

Source: https://qr-code-build.com/contact/  
Last reviewed: 2026-08-24  
Publisher: QR Code Builder

## Summary
Email contact@qr-code-build.com. There is no support ticket system, no chatbot and no account required. Replies typically come within two working days.

## contact@qr-code-build.com
Email us

Useful things to include, depending on what you are writing about:

| Subject | Include |
|---|---|
| A code that will not scan | The payload, the printed size in millimetres, the stock and finish, and which phones failed |
| A bug in the generator | Your browser and version, and what you typed to reproduce it |
| A correction to a guide | The page and the specific claim — corrections are made and credited |
| A feature request | What you are trying to achieve, not just the feature you want |
| Press | Your outlet and deadline |

## Setting expectations
- Recovering a code from another provider that has expired. If the redirect is gone, the destination is unrecoverable from the pattern alone — but we can help you decode what it pointed at.

- Accessing an account here. There are no accounts.

- Retrieving codes you generated previously. Nothing is stored, by design. Regenerate from the same input and you will get an identical code.

- Legal advice about trademarks or data protection. We can point at the relevant standard, not interpret it for your situation.

## For anything that needs paper
This site is run by an individual rather than a company, so there is no registered office to write to. Email is the way to get in touch, and it is answered by a person.

If you have formal legal correspondence, email first and a postal address will be provided.

## Frequently asked questions
### How quickly do you reply?
Usually within two working days. There is no ticket system, so a reply comes from a person rather than a queue.

### Can you recover a QR code that stopped working?
If it was a dynamic code from another provider, the redirect is gone and the destination cannot be recovered from the pattern. We can decode what the code contains, which sometimes identifies the provider.

### Do you offer paid support?
No. The generator has no paid tier and no support contracts. Questions are answered by email as a courtesy.

### How do I report an error in a guide?
Email the page address and the specific claim. Corrections are made and credited.

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Licence: this page may be quoted with attribution to QR Code Builder (https://qr-code-build.com/contact/).